RETURNING HOME RETURN POLICY

To return an item purchased on reloadstore.net please visit our returns page:

RETURN AN ITEM

1. RELOAD STORE 100% SATISFACTION GUARANTEED

Customers are always our first priority at Reload Store. We empower our associates to become experts in their shops to go above and beyond to meet the customer’s needs and expectations. Our goal is to be the best retailer in the USA in the eyes and minds of our customers and associates. That’s why reloadstore.net and our store are prepared to provide you with the pro 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will exchange or refund your purchase.

2. HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?

At RELOAD STORE, we have a 100% Satisfaction Guarantee. We do not place a time restraint on returns or exchanges. Instead, we are focused on you receiving the product that meets your expectations and needs.

RETURN POLICY RELOAD STORE

 

1. RELOAD STORE 100% SATISFACTION GUARANTEED Customers are always our first priority at RELOAD STORE. We empower our associates to become experts in their shops to go above and beyond to meet the customer’s needs and expectations. Our goal is to be the best retailer in the USA in the eyes and minds of our customers and associates. That’s why reloadstore.net and each of our store locations are prepared to provide you with the RELOAD STORE 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will exchange or refund your purchase.

2. HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?

At RELOAD STORE, we have a 100% Satisfaction Guarantee. We do not place a time restraint on returns or exchanges. Instead, we are focused on you receiving the product that meets your expectations and needs. Note: Firearms and bow returns are excluded from this policy.

3. ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?

The following guidelines apply for returns or exchanges:

  • Shipping costs will not be refunded
  • Sales tax will be refunded to the original method of payment

4. WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?

If your product is damaged or defective from a reloadstore.net shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please follow the steps below for an in-store purchase or http://reloadstore.net purchase.

5. HOW DO I RETURN OR EXCHANGE A RELOADSTORE.NET ORDER?

To return or exchange an order from reloadstore.net, you may create a pre-paid return label by following the steps below:

  • First, go to RELOAD STORE Self Service Return and fill out the required information, including the order number, order email, and billing zip code
  • Select “Find My Order”
  • Select the items you would like to return, the quantity, and the reason for return or exchange
  • If making an exchange, add the product you wish to exchange your returned item for in the “Additional Notes” section. (Note: The exchanged item must be of equal or lesser value, otherwise a new order must be placed.)
  • Select “Return This” and a prepaid return label will be sent to your email address
  • If you have any trouble creating a prepaid return label, please contact our reloadstore.net customer service team for further assistance.

6. AFTER I’VE SHIPPED MY PRODUCT BACK TO RELOAD STORE, WHEN WILL THE REFUND REFLECT ON MY ACCOUNT?

Once we receive your order, please allow 2-3 business days for your order to process and 3-5 business days for a refund to reflect on your Account.

The following applies:

  • Returns will be credited to the original form of payment
  • Items returned within 120 days from the date of purchase, will be refunded to the original method of payment
  • Items returned after 120 days from the date of purchase, will be refunded to the original method of payment

7. HOW DO I RETURN OR EXCHANGE AN IN-STORE PURCHASE?

In-store purchases can be returned to our store location at the customer service counter. The following applies:

  • Visit the customer service desk for assistance with a return or exchange
  • If an exchange is placed for a product with a lesser value, the remaining amount will be refunded to the original form of payment
  • If an exchange is placed for a product with a greater value, the difference will need to be collected
  • Without a receipt, an item with original tags intact can be returned

8. HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR  RELOAD STORE?

If you do not live near the RELOAD STORE location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:

  • Include a copy of the original receipt.
  • Add a note explaining your request for an exchange (color, size, etc.) or return
  • Include your contact information, including phone and email, just in case the store needs to contact you
  • Head to your local USPS or UPS store to ship the return, and keep a record of the return tracking number